Support

Contact

For HookVault support, email support@hookvault.com.

Helpful Details

When reporting an issue, include:

• Your device and browser or app version
• The action you were trying to take
• Any error message you saw
• Whether the issue happened after signing in, saving, searching, editing, trashing, uploading media, restoring purchases, backing up, or restoring

Purchases And Restore Purchases

If a Pro, Premium, or storage add-on purchase does not appear, open Settings, go to Storage & Plans, and choose Restore Purchases. App Store billing, cancellation, and refunds are managed by Apple.

Storage, Backup, And Media

HookVault enforces storage and file-size limits by plan. If an image or video upload fails, include the file type, approximate file size, plan name, and whether you were on Wi-Fi or cellular. Backup files are user-initiated JSON exports; large image and video files remain stored in HookVault's private Supabase storage unless downloaded separately.

Account And Data Deletion

Signed-in users can delete their account and saved vault data inside HookVault from Settings. Account deletion includes saved entries, media records, and stored image or video files associated with the account. If you cannot access your account, visit the Account Deletion page for help.